Warranty Info

Thanks for buying a Gemini product. Learn more about your warranty here.

WARRANTY & REPAIR

All GCI products are designed and manufactured to the highest standards in the industry. With proper care and maintenance, your product will provide years of reliable service. Please be advised that product warranties are only valid in the country of purchase.

LIMITED WARRANTY

A. GCI warrants its products to be free from defects in materials and workmanship for One (1) year from the original purchase date. Exceptions: Laser assemblies on CD Players, cartridges, and crossfaders are covered for 90 days.
B. This limited warranty does not cover damage or failure caused by abuse, misuse, abnormal use, faulty installation, improper maintenance or any repairs other than those provided by an authorized GCI Service Center.
C. There are no obligations of liability on the part of GCI for consequential damages arising out of or in connection with the use or performance of the product or other indirect damages with respect to loss of property, revenues, of profit, or costs of removal, installation, or reinstallation. All implied warranties for GCI, including implied warranties for fitness, are limited in duration to One (1) year from the original date of purchase, unless otherwise mandated by local statutes.

RETURN/REPAIR

A. In the U.S.A., please call our helpful Customer Service Representatives at (732)346-0061, and they will be happy to give you a Return Authorization Number (RA#) and the address of an authorized service center closest to you.
B. After receiving an RA#, include a copy of the original sales receipt, with defective product and a description of the defect. Send by insured freight to: GCI Sound Products Corp, and use the address provided by your customer service representative. Your RA# must be written on the outside of the pack age, or processing will be delayed indefinitely!
C. Service covered under warranty will be paid for by GCI and returned to you. For non-warrantied products, GCI will repair your unit after payment is received. Repair charges do not include return freight. Freight charges will be added to the repair charges.
D. On warranty service, you pay for shipping to GCI, we pay for return shipping within the continental United States. Alaska, Hawaii, Puerto Rico, Canada, Bahamas, and the Virgin Islands will be charged for freight.
E. Please allow 2-4 weeks for return of your product. Under normal circumstances your product will spend no more than 10 working days at GCI. We are not responsible for shipping times.

United States of America


GCI Technologies Corp.
Worldwide Headquarters
280 Raritan Center Parkway
Edison, NJ 08837 USA
Tel: (732) 346-0061
Fax: (732) 346-0065

United Kingdom


In the event that you need service on your GCI product under warranty, simply contact your supplying dealer who will be happy to assist. Should your item need to be returned to your dealer, be sure to enclose your receipt as proof of purchase in order to obtain warranty service. Please also enclose a letter detailing any fault information. Please feel free to contact GCI in the UK should you require additional support or information.

GCI Technologies Ltd
Tel: +44-20-3290-3626

En España


En caso de mal funcionamiento de esta unidad, por favor contacte con el Servicio de Atencion al Cliente en el telefono 93 436 37 00 que le asesorará sobre el procedimiento correcto para solucionarlo. En caso de ser necesario enviar la unidad para su reparacion, el Servicio de Atencion al Cliente le proveerá de un numero de incidencia, así como de la direccion del Servicio de Asistencia Tecnica mas cercano a su residencia.

GCI Technologies S.A.
Caspe, 172 – 5º A
08013 Barcelona, Spain
Tel: 34 93 436 37 00
Fax: 34 93 347 69 61

China


XuLian Business Building, Room 1503
JiaMei Road, ZhenDi Village,
XinAn Community ChangAn Town,
Dongguan City,
GuangDong Province, China
sales.asia@geminisound.com

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About Gemini

History has always been an important part of the Gemini Culture.

Since 1974, we've provided innovative products for DJs, musicians, sound contractors and professional installers around the globe.